Clients

Clients are organizations to which you can provide translation services within shared projects. In the Clients section of your workspace, you’ll find a list of all the clients you collaborate with.

The client organization can invite vendors either by using a subdomain in Crowdin or a shareable link. In the first case, the client organization will need your organization’s name to send you the vendor invitation. Once you confirm the invitation, this organization can assign you to the workflow steps of their projects.

If you have clients you’d like to collaborate with in Crowdin Enterprise, you can invite them using a shareable link:

1. Open your organization’s Workspace and select Clients on the left sidebar.
2. Click the Invite button at the bottom right.
3. Click Copy Link.

Caution

Shareable links automatically expire after one week.

To contact the client organization and discuss any localization-related questions, follow these steps:

1. Open your organization’s Workspace and select Clients on the left sidebar.
2. Click Contact next to the needed client.

Confirm a Client Request

After you confirm the client’s request, the Client Organization will be able to assign your Organization to the workflow steps of their projects.

To accept a request from a Client and start cooperation, follow these steps:

1. Open your organization’s Workspace and select Clients on the left sidebar.
2. Click Confirm next to the new Client request.

Note

Only after you accept the request, Client Organization will be able to assign workflow steps to you.

Incoming Projects

The Incoming Projects section will contain all the projects you’re working on as a vendor.

If your organization is assigned to work on a project, you’ll see a pending request and will be able to add it to your workspace. You can organize incoming projects into groups for easier navigation and user management.

After you click Add to Workspace next to the Incoming project, you can organize that project in your workspace.

Accepting a Client Project

To accept a project from a Client, follow these steps:

1. Open your organization’s Workspace and select Incoming Projects on the left sidebar.
2. Click Add to Workspace next to the incoming project.
3. Select whether you want to add this project to a Group.
4. Assign a workflow.
5. Click Place Here.

Client Managers

You can assign managers to each client within the vendor organization. Client managers coordinate the collaboration with this client and its incoming projects.

To assign client managers for multiple client organizations, follow these steps:

1. Open your organization’s Workspace and go to Clients > Managers.
2. Click Add managers.
3. Select needed managers. You can search for members by name, username, or email.
4. Select clients to which you’d like to assign the selected managers.
5. Click Done.

To assign client managers to a specific client organization, follow these steps:

1. Open your organization’s Workspace and select Clients on the left sidebar.
2. Click Assign client managers on the needed client organization.
3. Select needed managers. You can search for members by name, username, or email.
4. Click Done.

Organization Rates

As a Vendor, you can configure default and language-specific rates for your organization. These are the rates you will charge the client for translation and proofreading performed by the members of your organization.

Note

You will negotiate the specific rates and how your payments will be processed directly with the client who assigns your organization to the project as a vendor.

Default Rates

To set the default rates, follow these steps:

1. Open your organization’s Workspace and go to Clients > Default rates.
2. Set the rates for translation and proofreading services.
3. To add specific rates for translations with different TM match ranges, enable Fuzzy TM matches.
4. Click Save.

Specific Rates

The default rates can be overridden by the specific rates for some language pairs or specific clients.

To set specific rates for a client, follow these steps:

1. Open your organization’s Workspace and select Clients on the left sidebar.
2. Click Rates next to the needed client organization.
3. Click and clear Use default rates.
4. Set the rates for translation and proofreading services.
5. To add specific rates for translations with different TM match ranges, click and enable Fuzzy TM matches.
6. Click Save.

To set specific rates for the language pairs, follow these steps:

1. Open your organization’s Workspace and go to Clients > Default rates
2. Click Add specific rates.
3. Select the needed languages.
4. Set the rates for translation and proofreading services.
5. To add specific rates for translations with different TM match ranges, enable Fuzzy TM matches.
6. Click Save.

See Also

Vendors Learn how to work with vendors in Crowdin Enterprise.